PublicPlainPortal

Refund Policy

Thank you for choosing PublicPlainPortal. We want you to be completely satisfied with every order from our pizzeria. This policy explains how we handle refunds, exchanges, and adjustments for dine-in, takeout, and delivery orders placed through publicplainportal.xyz. Please review it carefully before placing an order.

1. Eligibility for refunds

Refunds are considered for orders that were not delivered, arrived late beyond the estimated time, or were significantly not as described. If your order is incorrect, missing items, or spoiled, contact us within 48 hours of delivery or pickup with your order number, name, and a brief description. We reserve the right to request supporting photos or evidence. Refunds are issued at our discretion and may be provided as a credit toward a future order or as a direct refund to the original payment method.

2. Non-eligible items

Food that has been consumed or partially consumed cannot be refunded. Perishable items and special promotions are subject to different criteria. If an item is found to be of acceptable quality and safe consumption, we may offer a replacement or a discount instead of a full refund. In all cases, refunds exclude any delivery charges unless the error was on our side.

3. How to request a refund or exchange

To start a refund or exchange, please contact our team at +44 20 7946 0874 with your order number, date, and a description of the issue. You can also email us through our site at publicplainportal.xyz and include photos if applicable. Our staff will review your request within 1–2 business days and respond with an action plan. If an on-site visit is required, a manager will arrange a suitable time at our location in London, 12 Olive Court, Soho, W1D 3EH, United Kingdom.

4. Processing time

Once a refund is approved, the processing time depends on your payment method. Credit card and digital wallet refunds typically appear within 5–10 business days, while bank transfers may take longer depending on your financial institution. We will notify you as soon as the refund is issued and provide an estimated timeline for posting to your account.

5. Delivery issues

If your order was damaged during delivery or items were missing, please report it immediately on receipt. We may request photos of the packaging and the items to verify the issue. In some cases we will arrange a redelivery, a credit, or a full/partial refund depending on the nature of the problem and our assessment.

6. Seasonal and promotional offers

Promotions or discounts applied to an order may affect the final refund amount. We will refund the amount paid after applying the relevant promotion details and any non-refundable fees. If you used a promotional code, the refund will comply with the terms of that code.

7. Loyalty points and credits

Refunds do not typically reverse loyalty points or credits earned for the original purchase unless required by law or stated in a specific promotion. If you have a loyalty account, we can issue a replacement order or credit toward future purchases, in line with your account terms.

8. Data and privacy

All refunds are processed in accordance with our privacy standards. Personal data collected during the refund process will be used solely for the purpose of handling your refund and improving service. For details, see our privacy policy linked at publicplainportal.xyz.

9. Modifications to the policy

We may update this Refund Policy as needed to reflect changes in our operations, legal requirements, or customer feedback. The latest version will be posted on publicplainportal.xyz and will take effect immediately upon posting. If you have questions about a recent change, contact +44 20 7946 0874.

10. Last updated

Last updated: [Insert Date If Not Provided]. For any questions about refunds, please reach out to us at +44 20 7946 0874 or visit publicplainportal.xyz.

Contact information for PublicPlainPortal located at 12 Olive Court, Soho, London, W1D 3EH, United Kingdom:

We appreciate your trust in PublicPlainPortal for your pizza needs. Our goal is to ensure every experience is delicious and fair. If you are ever not satisfied, let us know so we can make it right.